Refund policy

REFUND & RETURNS POLICY — FitWorldly Silveroon (trading as FitWorldly) Last updated: 28 May 2026

1. Our Commitment

At FitWorldly, operated by Silveroon, we want you to be fully satisfied with your purchase. To ensure the fastest dispatch and delivery times, our sports and fitness products are fulfilled directly from specialist regional warehouses across the United Kingdom.

Silveroon (trading as FitWorldly) acts as the seller of record for all orders placed on fitworldly.com. Regardless of which supplier fulfils your order, your statutory rights under the UK Consumer Rights Act 2015 and the UK Consumer Contracts Regulations 2013 are always fully protected by Silveroon.

Some items may have different return eligibility or refund timeframes due to supplier-specific fulfilment requirements. Where this applies, it will be clearly stated in the product description.

2. Your Statutory Right to Cancel (UK Law)

In accordance with the UK Consumer Contracts Regulations 2013, you have the statutory right to cancel your order for any reason within 14 days of receiving your items. Once you have notified us of your cancellation, you have a further 14 days to return the items to us.

3. Our Extended Return Window

In addition to your statutory rights, we voluntarily extend our standard return period to 30 days from the date of delivery for the majority of our product range.

Selected high-performance products (such as specialist biomechanical insoles and athletic support items) carry an exclusive 60-day satisfaction guarantee — these items may be tested and worn, and remain eligible for a full refund within 60 days of delivery.

4. Return Eligibility — Standard Returns

To be eligible for a standard return (change of mind or incorrect size), items must meet all of the following:

  • Unworn, unused, and in the same condition as received
  • All original tags attached
  • Returned in original, undamaged packaging
  • Accompanied by valid proof of purchase (order confirmation email)

Exceptions — the following cannot be returned under standard conditions:

  • Custom-made or personalised items
  • Personal care or hygiene products that have been unsealed
  • Perishable items
  • Gift cards
  • Sale items (unless faulty)

5. Return Shipping Costs

Faulty, damaged, or incorrect items: You are fully protected under the UK Consumer Rights Act 2015. Once verified, we will provide a pre-paid return shipping label at no cost to you, or arrange an immediate replacement or full refund at your choice.

Standard returns (change of mind or size exchange): The customer is responsible for return shipping costs using a trackable courier service.

6. How to Initiate a Return — Mandatory RMA Process

Due to the nature of our fulfilment model, products are dispatched from various regional UK supplier warehouses. The return address will therefore vary depending on the specific product in your order.

To initiate a return, you must follow this process:

  1. Contact us at info@fitworldly.com with your order number and the item(s) you wish to return
  2. Our team will verify your request and provide the correct UK regional warehouse return address specific to your product
  3. Once authorised, package your item securely and ship using a trackable service
  4. Email us your tracking number so we can monitor the return

Do not send items to our administrative address. Our administrative headquarters at 12 Central Avenue, Walkden, Manchester M28 3RY cannot accept or process physical returns. Any unauthorised packages sent there will be rejected and returned to sender at your expense.

For certain product categories, our team may offer a no-return refund or immediate replacement upon receipt of photographic or video evidence of the fault, eliminating the need to post the item back.

7. Refund Processing

Once your return is received and inspected by the relevant regional warehouse, we will notify you of the outcome within 5 business days.

  • Approved refunds are processed back to your original payment method within 5–10 business days
  • Your bank or card provider may require additional time to post the credit to your account
  • If you have not received your approved refund within 15 business days, contact us at info@fitworldly.com

8. Contact

For all returns, refund queries, or questions about this policy:

Silveroon (trading as FitWorldly) 📧 info@fitworldly.com 📞 +447403609072

📮 12 Central Avenue, Walkden, Worsley, Manchester M28 3RY, United Kingdom

We aim to respond to all enquiries within 24–48 business hours.