FAQ

Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Most orders ship the same day or next working day and arrive within 2–5 business days. Larger items (gym flooring, sandbags) may take up to 5 working days. All orders ship from UK-based suppliers — no overseas delays, no customs complications.

How much does delivery cost?

Free on every order. No minimum spend, no fine print.

Can I track my order?

Yes. You'll receive a dispatch confirmation email with a tracking link as soon as your order ships. Check your spam folder if it doesn't arrive within 24 hours of ordering.

Do you deliver outside the UK?

Not at this time. FitWorldly is a UK-only store — our entire supplier network is UK-based, which is what allows us to offer free shipping and fast dispatch.

Returns & Refunds

What is your return policy?

30 days from delivery. If you're not happy with your order for any reason, contact us within 30 days and we'll arrange a return. Items must be unused and in original packaging.

What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery with a photo of the item. We'll sort a replacement or full refund — whichever you prefer — at no additional cost to you.

How long do refunds take?

Once we receive the returned item, refunds are processed within 3–5 business days. You'll receive a confirmation email when the refund is issued. Bank processing times vary but are typically 1–3 additional days.

Products

Are these products from UK suppliers?

Yes — every product in the FitWorldly store comes from a UK-based supplier. This means faster shipping, straightforward returns, and no international complications if something goes wrong.

How do you choose which products to stock?

Every product goes through a quality check before it makes the store: build quality, performance at its price point, and whether it genuinely serves someone who trains seriously. We don't stock gimmicks or products we wouldn't use ourselves.

Are product descriptions accurate?

We aim to be precise. Technical specifications (dimensions, materials, weight ratings) come directly from the suppliers. If you spot an error or need a clarification before buying, use the contact page — we respond the same working day.

Payments

What payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, Amex) and PayPal. All transactions are processed securely through Shopify Payments — your card details are never stored on our servers.

Is it safe to buy from FitWorldly?

Yes. FitWorldly runs on Shopify — one of the most widely used e-commerce platforms in the world, with PCI-compliant payment processing. Your data is handled in accordance with UK GDPR. See our Privacy Policy for full details.